Restaurant General Manager

McLean, VA

    • Reports To: Managers and OP/GM
    • Department: FOH
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General Summary

The following position description is not all-inclusive and is subject to change.

 

POSITION OVERVIEW:

The To Go is responsible for providing Silver Diner hospitality to our guests, proper merchandising of display cases, fulfilling food & beverage orders, generating sales and properly handing POS functions.

 

RESPONSIBIITIES:

  • Ensure:
    • Each guest receives outstanding service including greeting every guest within 30 seconds
    • Every order is delivered 100% correct
  • Suggestively sell to every guest
  • Maintaining an awareness of all menu items
  • Properly merchandise all products & replenish as needed
  • Keep display cases and work area organized & sparkling clean
  • Accurately & efficiently complete all sales transactions, maintain proper cash & media accountabilities at the POS
  • Communicate guest requests to management
  • Answer phone within three rings using proper Silver Diner greeting
  • Work as part of a team, communicating clearly and constructively

 

BRAND DELIVERY:

  • Be on time for work
  • Maintain a positive, fun-oriented attitude to your work
  • Keep yourself, your uniform and your station sparkling clean at all times
  • Strictly follow all uniform standards
  • Knowledge of SMG scoring standards for Speed of Service & Accuracy of Order
  • Know and ensure delivery of the Silver Diner Brand

 

COST BALANCING:

  • Properly account for all sales
  • Proper cash handling
  • Properly portion all self-service items (i.e.: syrups, soups, butter etc.)

 

Other Duties & Tasks:

  • Perform any additional duties or tasks as reasonably assigned by managers.

 

PERFORMANCE MEASURES

 

  • Positive sales growth in To Go
  • Guests are happy & there are no complaints
  • Zero cash handling errors

DESIRED CHARACTERISTICS

  • Exceptional aptitude for Guest Service
  • Excellent communication skills
  • Contagiously friendly, outgoing & energetic
  • Organized
  • High Sense of urgency
  • Able to multi-task
  • Able to meet all schedule requirements

 

 

Responsibilities and Duties

REQUIRED EXPERIENCE

Minimum: 1-2 years experience in the restaurant or hospitality industry. Prior experience as a Cashier or Server is a plus but not required.

REQUIRED EDUCATION

Silver Diner values education from on-the-job learning demonstrated through consistent career growth as well as formal education.

PHYSICAL REQUIREMENTS

The work area includes: food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors, and, at times, high temperatures. It is a physically intense environment requiring stamina and the ability to tolerate heat, walk-in coolers, lift/maneuver boxes weighing up to 25 pounds, and stand/walk on hard surfaces for 10-12 hours per day. Able to continuously reach, bend, lift, carry, stoop and wipe. Able to tolerate proper use of cleaning & sanitizing products.